08 Jun 2015
I installed a 442SR from Xzeres 4 years ago. The wind generator came with a 5 year warranty. Living in a remote area of Colorado, it was/is important to me to have a reliable/dependable source of alternative energy. We chose the 442 in the belief that the product was reliable and that the Company, Xzeres, would stand behind the 442. Both of our beliefs were gravely misplaced. The four years since installation have been an absolute nightmare. The last time our 442 worked was early spring of 2014. We finally got a technician from Xzeres to come out to the field in October, 2014. He determined that internal parts in the generator needed to be replaced and that he would be “back in two weeks” to repair. He finally came out the week of May 11, 2015, a full 7 months later. After reviewing the installation, he determined that he did not have the right parts and would be “back in 2 weeks.” Guess what, 2 weeks have come and gone and he still hasn't come out. Now he is saying another technician will come but can't give us a date.
Please understand, we have documented a four year history of dealings with Xzeres. My installation contractor, who has been a life-saver, estimates that during the last 4 years, the generator has only been operational for 12 of the last 48 months. I personally believe it is somewhat less than that. I want to warn others against dealing with Xzeres. I would hate for others to spend as much as I have and receive a defective product and deal with an unprofessional, uncooperative company.