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ENER-G plc

03 Feb 2013 05:02:20

ENER-G welcomes Ofgem's call for more powers to prevent business energy mis-selling

Mark Alston, General Manager, ENER-G Procurement
Energy purchasing specialist ENER-G has added its support to Ofgem's call for extra powers to act against rogue energy brokers that mislead businesses.

Mark Alston, general manager of ENER-G Procurement , said: "We hope that the government will grant Ofgem the necessary powers to take enforcement action against rogue energy brokers who use high pressure sales tactics or mislead customers. It is vital that such bad practice is driven out of our market. We now supply our customers with a Unique Broker Identification Number to combat sharp practice by a minority of rogue brokers. This helps verify that we are their legitimate representative and gives them confidence that we abide by a rigorous code of practice."

He added: "We also welcome the energy regulator's confirmation that it will review the practice of contract rollovers. It is alarming how many businesses we come into contact with who have failed to renew their contract in time before their renewal deadline and have been rolled over onto extortionate 'default' or 'out of contract terms'. This is a major problem that affects both big and small businesses and we call on Ofgem to accelerate this review to bring protection in across the whole market as soon as possible.

"We have argued strongly in favour of developing an industry-wide code of practice and are keen to work with Ofgem to raise standards among energy brokers. There is an existing code of practice developed by the Utilities Intermediaries Association (UIA), which we adhere to, and we believe that this can form the basis of Ofgem’s proposed new code“.

ENER-G Procurement is an independent energy purchasing specialist and a founding member of the Utilities Intermediaries Association. ENER-G works with manufacturers' organisation EEF to provide the EEF Energy Services, and operates the Chamber Utilities™ service to Chambers of Commerce across England.

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